Citizens Bank replacing half of its Giant Eagle in-store branches in Pittsburgh with virtual assistant kiosks – Pittsburgh Business Times

Conversions starting in October,

Spokesman Rory Sheehan said the decision was part of a reimagination of the bank’s branch strategy across its network. Citizens has nearly 100 branches in this region.

“The site transitions are part of our ongoing effort to review customer patterns and optimize branch locations,” he said in an email Friday.

He said the kiosks will include an ATM for routine transactions and video technology that will allow customers to connect live with a banker for more complex services. The virtual assistance will be available from 9 a.m. to 5 p.m. Monday through Friday, and from 9 a.m.. to 3 p.m. on Saturdays.

Citizens will convert 15 Giant Eagle branches to the new format in the fourth quarter and the remaining 13 in the first quarter of 2023.

The move will affect about 100 employees, who will be able to apply for open positions elsewhere in the company, Mr. Sheehan said.

Source: Citizens Bank replacing half of its Giant Eagle in-store branches in Pittsburgh with virtual assistant kiosks – Pittsburgh Business Times

Source: https://www.post-gazette.com/business/tech-news/2022/07/29/citizens-bank-branches-giant-eagle-rhode-island-kiosk-virtual/stories/202207290094

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