Giant Eagle curbs friction with curbside pickup

FlyBuy Pickup location-based technology helps process booming online orders

With e-commerce orders surging amid the coronavirus pandemic, Giant Eagle has enlisted Radius Networks’ FlyBuy Pickup solution to sharpen coordination of curbside pickup and make the service a frictionless affair for customers.

Washington, D.C.-based Radius said Wednesday that FlyBuy Pickup uses proprietary machine-learning technology to accurately predict a customer’s arrival time and on-premise location. Real-time location updates enable Giant Eagle associates to prioritize orders based on customers’ arrival times and then bring the orders as soon as they pull up to the curbside pickup area, reducing wait times.

Source: Giant Eagle curbs friction with curbside pickup