Southwest Airlines Delays and Cancels Hundreds of Flights a Third Day – The New York Times

 

Niraj Chokshi and 

Hundreds of Southwest Airlines flights were delayed or canceled again on Wednesday as the company sought to resolve disruptions from earlier in the week amid a pickup in summer travel.

The headaches for Southwest, which is widely credited for pioneering the low-fare airline business model, began on Monday night, when a problem with a weather data supplier prevented the airline from safely flying planes. The issue was resolved within hours, but on Tuesday the airline suffered its own technological problems, resulting in half of its flights that day being delayed and many being canceled, according to FlightAware, a flight tracking service.

Spillover from that episode caused Wednesday’s problems, the airline said. About 10 percent of Southwest’s flights were canceled and another 19 percent were delayed by midafternoon, according to FlightAware.

“While our technology issues from Tuesday have been resolved, we are still experiencing a small number of cancellations and delays across our network as we continue working to resume normal operations,” Dan Landson, a Southwest spokesman, said in a statement.

Source: Southwest Airlines Delays and Cancels Hundreds of Flights a Third Day – The New York Times

Southwest Airlines grounds all flights amid computer outage

Southwest Airlines grounded flights across the country Tuesday for the second time in less than 24 hours, amid reports of nationwide computer issues.

Air travelers took to Twitter by the thousands with reports of what airline staff reportedly told them was a computer system outage — hours after “intermittent performance issues” with a third-party weather app forced a similar group stop Monday night.

“We are aware of system issues and are working quickly to resolve. We will share more info soon,” Southwest posted on its official Twitter account at 2 p.m. Tuesday.

Airline operations resumed shortly before 4 p.m., Southwest said in a statement.

The carrier attributed Tuesday’s meltdown to “intermittent performance issues with… network connectivity,” and said it had “proactively canceled” about 500 flights because of the disruption.

“We’re working with those Customers to get them to their destinations as quickly as possible,” said spokesman Chris Mainz.

Source: Southwest Airlines grounds all flights amid computer outage

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