For a group of Pittsburgh women, their spring vacation to Florida was wonderful, until they stepped onto a Southwest Airlines plane to return home to Pennsylvania.
Southwest Airlines provided the following statement to Channel 11:
“While we regret any inconvenience this Customer experienced, federal law requires each person, 2 years of age and older, to wear a mask over the mouth and nose at all times to prevent the spread of COVID-19. Our reports indicate this Customer was not wearing a mask properly on multiple occasions while onboard the aircraft and in the presence of other Customers and Crew.
Southwest communicates the federal mask mandate via multiple touchpoints, including: during booking; in a pre-trip emails sent prior to departure; and during a required acknowledgement that is part of the Customer Health Declaration Form which appears during the check-in process on the Southwest app, Southwest.com, Southwest’s mobile website, and airport kiosks.
As a gesture of goodwill, Southwest rebooked the Customer on a different flight to allow the individual more time to comply with the federal mask mandate. You can read more about the face covering requirements by visiting our website.
We appreciate the spirit of compliance to the federal mask mandate, and the ongoing cooperation among our Customers and Employees, as we work collectively to support the wellbeing of all who travel with us during the ongoing COVID-19 pandemic.”
